Refund Policy

1. Overview

At Thumbnail Grabber, we are committed to providing high-quality YouTube tools and excellent customer service. This Refund Policy outlines the conditions under which you may request a refund for premium features or services (if applicable).

Important Note: All our core YouTube tools (Thumbnail Downloader, Shorts Thumbnail Downloader, Profile Image Downloader, Tag Extractor) are currently 100% free and do not require payment. This refund policy applies only to future premium features, subscriptions, or credit packs if we introduce them.

2. Refund Eligibility (For Future Premium Features)

Full Refunds Are Available For:

• Technical Issues: Service failures that prevent access to paid features for more than 48 hours
• Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions
• Non-Delivery: Failure to receive purchased credits or subscription benefits
• Misrepresentation: Premium features significantly different from advertised capabilities
• Pre-Activation: Cancellations before using any premium features or credits

Partial Refunds May Be Considered For:

• Extended service interruptions affecting premium features
• Premium features temporarily unavailable for more than 7 days
• Unused credits or subscription time (pro-rated)

Refunds Are NOT Available For:

• Change of Mind: Deciding you no longer want premium features after using them
• Used Credits: Credits or resources already consumed or spent
• Completed Downloads: Downloads you've already successfully performed
• User Error: Mistakes in using features or misunderstanding of functionality
• External Factors: YouTube API changes or third-party service issues beyond our control
• Terms Violations: Account suspension due to abuse or violations of Terms of Service
• Late Requests: Refund requests beyond the specified timeframe (30 days)

3. Free Tools - No Refund Needed

Our current free tools do not require payment, so refunds are not applicable. You can:

• Use all YouTube downloader tools unlimited times at no cost
• Stop using the service at any time without penalty
• Delete your account (if created) from your profile settings

If you experience issues with free tools, please contact support@thumbnailgrabber.app, and we'll resolve them promptly.

4. Refund Request Timeframe (For Premium Features)

Standard Timeframes:

• One-time credit packs: Within 30 days of purchase, if unused or less than 10% consumed
• Monthly subscriptions: Within 14 days of first renewal (initial month covered by trial/money-back guarantee)
• Annual subscriptions: Within 30 days of purchase, with pro-rated refund for unused months

Special Circumstances:

Extended timeframes may apply for:

• Service outages lasting more than 72 hours
• Documented billing errors at any time
• Legal requirements in your jurisdiction (e.g., EU consumer protection laws)

5. How to Request a Refund

Step 1: Contact Support

Email us at support@thumbnailgrabber.app with:

• Your account email address
• Order number or transaction ID (from confirmation email)
• Date and amount of purchase
• Detailed reason for refund request
• Screenshots or documentation of any issues (if applicable)

Step 2: Review Process

Our support team will:

• Acknowledge your request within 1-2 business days
• Review eligibility based on this policy
• Attempt to resolve technical issues before processing refund
• Request additional information if needed

Step 3: Resolution

Once approved:

• Decision communicated within 5 business days
• Refunds issued to original payment method (Creem/card)
• Processing time: 5-10 business days
• Bank processing may add 3-5 additional days

6. Refund Methods

Original Payment Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Cards: 5-10 business days (processed via Creem)
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days

Alternative Options

In certain cases, we may offer:

• Account credits for future premium features
• Service extensions or upgrades
• Additional credits to compensate for inconvenience

7. Subscription Cancellations

Cancellation vs. Refund

Understanding the difference:

• Cancellation: Stops future charges; premium access continues until end of billing period
• Refund: Returns payment for unused service and terminates access immediately

Pro-Rated Refunds

For eligible subscription refunds:

• Annual plans: Pro-rated for full unused months only
• Monthly plans: No pro-rating (refund for current month if within 14 days)
• Credits: Refund for unused credits only (purchased separately)

8. Special Circumstances

YouTube API Changes

Our tools depend on YouTube's Data API. If YouTube makes changes that affect functionality:

• We will work to restore functionality as quickly as possible
• Refunds may be available if disruption exceeds 14 days
• We are not liable for temporary YouTube API outages beyond our control

EU Consumer Rights

For customers in the European Union:

• 14-day cooling-off period for online purchases
• Right to cancel digital services before use
• Proportional refund for partially used subscriptions

Promotional Discounts

Products purchased with promotional discounts:

• Refunded at the discounted price actually paid
• Bundle deals refunded proportionally
• May have different refund terms (specified at purchase)

9. Dispute Resolution

If you disagree with our refund decision:

Internal Review

• Request escalation to management via support@thumbnailgrabber.app
• Provide additional documentation or explanation
• Allow 5 business days for escalated review

External Options

• File a dispute with your payment provider (Creem, credit card company)
• Contact consumer protection agencies in your jurisdiction
• Small claims court for unresolved disputes

10. Fraudulent Refund Requests

We reserve the right to:

• Deny refunds for suspected fraudulent activity or abuse
• Suspend accounts with excessive or suspicious refund requests
• Report fraudulent chargebacks to payment processors and authorities
• Terminate service access for users attempting to exploit refund policies

11. Policy Updates

We may modify this refund policy from time to time. Changes will be:

• Posted on this page with updated effective date
• Communicated via email for significant changes
• Applied to new purchases after the effective date
• Previous terms honored for existing purchases

12. Contact Information

For refund requests, billing questions, or policy inquiries:

• Support Email: support@thumbnailgrabber.app
• Website: https://thumbnailgrabber.app
• Response Time: 1-2 business days for initial response

Remember: All our current YouTube tools are completely free! This refund policy is here to protect you if we introduce premium features in the future. We're committed to transparency and fair treatment of all users.